Terms and Conditions
Company
CrowdTracking ApS
Kildegårds Plads 1, 1
DK-2820 Gentofte
Telephone: +4533602607
CVR: 44348497
Payment
CrowdTracking ApS accepts online payments with Visa, Mastercard, Mobilepay Online, Maestro, ApplePay.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
Gift cards
Gift cards can be issued to a value from DKK 100 to DKK 5.000. If the gift card is used to purchase goods for a value that is less than the amount deposited, the remaining value will remain on the card.
Gift cards from CrowdTracking ApS are valid for one(1) year from the date of issue and cannot be refilled. Damaged, stolen and lost gift cards will not be replaced.
Gift cards are issued in accordance with the rules in the Payment Act.
Reservation of amount
When using a payment card, debit as well as credit, a reservation is made for the amount traded for. This amount is reserved until the webshop has processed and shipped your order. When the order has been dispatched, the money is withdrawn from the account. The reservation time depends on the product/service.
Debit card authorization
With a debit card, you will be able to see that the money has been reserved on your account and that your available amount will appear here as being less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will still apply for a period. Please note that only your bank (or card issuer) will be able to cancel the reservation.
Credit card authorization
The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK), England (United Kingdom) - Pounds (GBP), Euro (EUR), Norway - Krone (NOK), Sweden - Kronor (SEK)
CrowdTracking ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.
CrowdTracking's own website also uses encryption with SSL protocol.
Delivery
The delivery time for your order is 3-5 working days.
CrowdTracking ships goods with the following: GLS - Parcel Shop, PostNord - Free delivery location, DAO - Parcel Shop, Bring - Free delivery location
The freight is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
Right of withdrawal
There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You bear any return costs yourself.
Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of withdrawal must be sent to info@crowdtracking.eu. In the notification, your wish to use the right of withdrawal must be clearly stated.
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to CrowdTracking ApS to assess the item's condition.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be reported to CrowdTracking within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
CrowdTracking ApS covers the return costs to a reasonable extent.
When returning, contact the company:
CrowdTracking ApS
Kildegårds Plads 1, 1
DK-2820 Gentofte
Telephone: +45 3360 2607
Complaints will not be accepted if these have been sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with CrowdTracking ApS, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with CrowdTracking ApS and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of CrowdTracking ApS have access to the information that is registered about you.
The data controller in CrowdTracking is: Jann Kallehauge.
We do not store and transmit customer information encrypted.
As registered with CrowdTracking ApS-.